About us   Registration   Site map    
 
         
   
      New user|Forgot password  
 
   
 
 
Select Your Country to check the Schedule for this Course
Country:  
Time Zone:
   
PAYMENT METHODS
PAYPAL GOOGLE CHECKOUT
Course Name Course Code
SAP CRM 2007 38
Course Contents

SAP CRM 
 

1.CRM OVERVIEW & ARCHITECTURE

CRM Introduction

Channels of CRM

SAP CRM Architecture

CRM Component Landscape

Development Landscape

Overview of All CRM Applications & Their Architecture.

2.BASE CUSTOMIZATION

Organizational Management

Business Partner Management

Products

Partner determination

Transaction processing

Activity management

Status management

Actions

Overview of CRM Middleware

3.CRM MARKETING

Overview of Marketing Management

Marketing Planning &Campaign Management

Marketing Calendar

Lead Management

Personalized Mail Forms

BP Segmentation using Segment Builder

Product Proposal

External List Management

Campaign Automation 

4.CRM SALES

Opportunity Management

Sales Methodology

Quotation & Order Management

Complaint Processing

Contract Management

Copy Controls

Territory Management

5.CRM SERVICE

Service Order Management

Service Contracts

Installed Base Management

Resources Planning

6.CRM INTERACTION CENTER (WEB CLIENT )

Enhancing BSP WD Components

Enhancing Web UI and Corresponding BOL/GENIL Layer

IC Web Client Configuration and extending Views

Experience in working with custom profiles

Business Roles

Navigation Bar

Work Centers

Group IDS

PAYMENT METHODS
PAYPAL GOOGLE CHECKOUT